All
warranty claims are to be handled solely by LoggingEncoders.com. In the event of a failed encoder, responsible
parties are to contact customer service via phone, mail, or e-mail. Encoders are not to be mailed without first receiving a RMA number from the
LoggingEncoders.com warranty and returns team.
1.
Have ready the
following information
a.
Logging Encoders Part #
(example TFT-50z256a)
b.
Encoder Unique
Serial # (engraved on the encoder shell)
2.
By e-mail, phone,
or web form submit the following required information
a.
Customer Name
b.
Company Name
c.
E-mail address,
phone number, or contact mailing address (E-mail is preferred)
d.
Logging Encoders Part #
(example TFT-50z256a)
e.
Encoder Unique
Serial # (engraved on the encoder shell)
LOGGINGENCODERS.COM WILL NOT ISSUE THE
RMA # WITHOUT ALL INFORMATION FROM STEP 2
3.
Once all the
required information has been received by the warranty and returns team, a RMA
# will be issued to the customer via e-mail (or phone/mail if e-mail is not
supplied).
4.
The customer,
with the unique RMA #, must then package the encoder and clearly print the
assigned RMA # on the OUTSIDE of the return packaging.
5.
Ship the package
to the following address.
Warranty & Returns
LoggingEncoders.com
5050 South Towne Dr.
New Berlin, WI 53151
6.
Upon receiving
the encoder, the returns team will review the product and issue the appropriate
compensation in accordance with the quality guidelines dictated by this policy.
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